Do I have to pay to use the services?
There are no co-pays. Every Cal Poly Pomona student pays a quarterly health fee (currently $45) that covers unlimited visits with Doctors, Nurse Practitioners, or Nurses; X-rays; routine lab work; minor surgery; and Health Education services.

If you are a Continuing Student (have attended classes at least 2 consecutive quarters previously, are not currently enrolled, and intend to resume classes the following quarter), you will be charged $15 for each visit up to a total of $45/quarter. Payment may be made with cash, check, Mastercard or Visa. Occasionally, you may incur charges for services not covered by your health fee. You will be required to pay for these at the time they are rendered.

Where are you located on campus?
We are located in Bldg. 46, at the top of University Drive, across from ENV and next to Parking Lot J. We have patient parking available next to our building. The Wellness Center, our Health Promotion department, is located in the same building but with a separate West Entrance off our parking lot.

How late are you open? Are you open on Saturdays?
Student Health Services (Bldg. 46) is open Monday through Thursday, 8am to 6pm; and Friday & quarter breaks, 8am to 5pm. Closed weekends and university holidays. The Wellness Center is open Monday through Thursday, 10am to 3pm and Friday from 10am to 1pm; closed quarter breaks. Summer quarter hours for each area may vary, so check our Contact Information for up to date details.

Should I make an appointment to use your services?
Yes, whenever possible. We strongly encourage you call to make an appointment so that we may better plan your visit to ensure as little waiting as possible. Appointments are scheduled on a first-come, first-served basis, depending on the urgency of the situation. Call our main number at (909) 869-4000, x.0. We make every attempt to accommodate you, based on the schedule of clinicians and their available hours.

However, if you injure yourself or have an urgent medical situation, you may come in that day and be seen in our Urgent Care department. You will still need to check in at the Registration Desk at which time they will give you an appointment time that day. Depending on the number of patients ahead of you, there may be some delays in seeing a doctor.

I have an Immunization Hold on my record—what should I do?
As mandated by the California State Legislature, you will need to show us proof that you have immunity to certain diseases, either through previous immunizations or infections. Please read our “Required Immunizations" page for more details. This requirement must be met BEFORE YOU REGISTER FOR YOUR SECOND QUARTER TERM.

If you are unable to provide this documentation either through records or a blood test, you must be immunized. Please call the Immunization Hotline at (909) 869-2759 for pricing information and current updates. Student Health Services administers all immunizations by appointment (call 909-869-4000).

Do I have to pay for medications or lab work?
We sell prescription medications at the cost of the medication plus a small packaging fee. We also sell at cost about 70 non-prescription (“Over-the-Counter”) items most commonly carried in drug stores. Our prices are usually 50-75% less than what you would have to pay at an outside pharmacy.

Most of our laboratory work is done at our own lab, and you will not be charged for this. Any lab work that is sent to an outside testing facility would require an additional fee. We contract with an outside agency who charges a reduced rate and we pass that savings on to you.

Payment for any items or services are due at the time they are ordered, and may be paid with cash, check, Mastercard or Visa.

Can my spouse, significant other, or dependents be treated here?
No. Our services are only available to registered Cal Poly Pomona students who pay a quarterly health fee. Other current CSU students may also use our basic services at no additional charge.

Do you have an eye doctor?
No. We do perform a vision check, free of charge, which would determine whether you might need glasses. This requires you set an appointment. You would then need to see an outside specialist for a complete eye exam, as well as to purchase your glasses.

Do you have a dentist?
No. However, we will assist you in finding an appropriate provider near by. If you carry dental insurance, we will help you locate a dentist within your plan. A low cost dental insurance plan is also available to students. Visit the CSUHealthlink.com website for more details.

Do you have a dermatologist?
No. You can make an appointment to see a doctor or nurse practitioner to discuss any skin related issues. If needed, we will refer you to an outside dermatologist.

Do you have a CAT Scan or an MRI?
These costly, sophisticated machines require specialists who will perform the tests and interpret the results. Should your clinician recommend these tests, you will be referred to an outside agency.

Do you offer birth control options?
Condoms are sold at our pharmacy and at the Wellness Center at 10 for $1, and do not require any pre-appointments. Other at-cost birth control supplies are available at our pharmacy with a prescription from a doctor or nurse practitioner. All patients considering birth control, or who have never had a pelvic exam before, must make an appointment to attend a free Birth Control Options class (including information on Emergency Contraceptives) before their appointment with a clinician. These classes fully explain your options and give you an opportunity to ask important questions about your health.

Can I get tested for STIs (Sexually Transmitted Infections)?
Routine STI testing is available free of charge but can involve a number of different tests or screens. You will need to make an appointment with a doctor or nurse practitioner so that they can review your situation and order the appropriate tests or screenings.