University Housing Services
Frequently Asked Questions

ASSIGNMENTS

How can I get in contact with my future roommate(s)?
What if I don’t get along with my roommate(s)?
Why was I assigned to a triple room when I requested a double room in the Halls?
How do I request to change my room assignment?
What should I do if I need to request specific housing arrangements due to a disability or medical need?

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How can I get in contact with my future roommate(s)?
When students complete the License Agreement, they may authorize Housing to release their name and phone number to their future roommates.  If a roommate has authorized the release of their name and phone number, we will include it in your assignment email.

What if I don’t get along with my roommate(s)?
We do our best to match students with the best possible roommate(s) based on the information that is provided in the Student Housing License Agreement. If a roommate conflict arises, we encourage residents to try to work out a resolution. If this does not work, the Resident Advisors and Residence Life Coordinators are trained and available to assist in resolving issues.

Why was I assigned to a triple room when I requested a double room in the Halls?
Although University Housing Services is committed to meeting student preferences for building and room choices, our occupancy may make it necessary to place students in a triple space once double spaces are exhausted.  Students placed in triples that requested doubles will be placed on a waitlist in the event of cancellations. If a double space is not available at the beginning of the quarter, a refund will be processed for the fee difference. There are opportunities to request room changes at the end of every quarter, with one additional opportunity at the beginning of the fall quarter.

How do I request to change my room assignment?
Residents may request a room change during the room change periods.  During the Fall Quarter, room change requests are accepted during the third and ninth week of classes.  During Winter and Spring quarters, room change requests are accepted during the ninth week of classes. Detailed information is included in the Weekly Web Updates, which is sent to all residents using their Cal Poly Pomona email.  If the room change request is due to a roommate conflict, please contact your resident advisor.  Your resident advisor will assist you in trying to come up with a temporary or permanent solution.

What should I do if I need to request specific housing arrangements due to a disability or medical need?
We have an interactive process to provide students with accommodations that meet their housing needs.  There is a section in the Student Housing License Agreement where the student may indicate their specific need.  We ask that you contact the Disability Resource Center for assistance with verifying the disability and assessing the services and housing options available to you. You may contact them at (909) 869-3333 or visit their website at:  http://dsa.csupomona.edu/drc/.

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