University Housing Services
Frequently Asked Questions

MEAL PLANS

What are the different meal plans?
How do I change my meal plan?
What are meal points?
Do my unused meal points roll over each quarter?
What are Bronco Bucks?
I have dietary concerns and/or food allergies. How can this be accommodated with the meal plan?
My meal card (Bronco Access Card/Cal Poly ID) is not working – what should I do?
If I do not use all meals allotted for the week, will they roll over to next week or get refunded?

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What are the different meal plans?
Foundation Dining Services manages the meal plan program on campus. They offer a choice of up to seven different meal plans, based on community, offering a wide range of choices to suit every need.

• The traditional Residence Halls have a choice of the 19, 14 or 10 meals a week plan, taken at Los Olivos Dining Hall. These plans include $125 in meal points that may be used at other food venues on campus or the Farm Store.
• The Suites and Center for Regenerative Studies have four additional plans from which to choose: the Premium, Standard, Minimum and Value Combo meal point plans. Similar to a debit plan, they offer the resident the flexibility to eat anywhere on campus.

For detailed descriptions, visit this link: http://www.dsa.csupomona.edu/uhs/campus_dining.asp

How do I change my meal plan?
Requests to change your meal plan must be done in writing, either by completing the meal plan change form available at the Housing Office located in Building 59 or by emailing the Housing Office at housing@csupomona.edu.  Requests for a meal plan change are accepted during finals week and are effective for the following quarter.

What are meal points?
Meal points are equivalent to money and depending on your meal plan, an amount is allocated on your Bronco Access Card (Cal Poly ID card) each quarter.  Each meal point is equivalent to a dollar and is used to purchase food in any of the dining establishments or convenience stores on campus and may also be used at the Farm Store. Meal Points may not be used for books or other non-food items.

Do my unused meal points roll over each quarter?
Any unused meal points will roll over from the fall to winter and winter to spring, as long as you continue to reside in the Residence Halls, Residential Suites or Center of Regenerative Studies.  Any unused meal points at the end of the spring quarter are forfeited.  In addition, if a resident cancels their Agreement or cancels their meal plan, any unused meal points are forfeited.

What are Bronco Bucks?
Bronco Bucks is a fast, convenient, and cash-less way to do transactions on campus.  Any student/staff/faculty can add Bronco Bucks to their Bronco Access Card (Cal Poly ID card) without having a meal plan or in addition to a meal plan.  The Bronco Bucks Account is a declining balance account used like a debit card. You deposit money into your account and these funds may be spent using your Bronco Access Card at any food venue, convenience store and bookstore.   Please keep in mind, if you have both Meal Points and Bronco Bucks, be sure to let the Cashier know which type of account you would like to use to make your purchase.

I have dietary concerns and/or food allergies. How can this be accommodated with the meal plan ?
Los Olivos Dining Commons offers wide range of food choices and is intentional in providing healthy options throughout the day.   In the case where a student has a dietary concern or allergy they may contact the Los Olivos manager for a consultation.  In many cases, the dietary needs may be addressed successfully.

My meal card (Bronco Access Card/Cal Poly ID) is not working – what should I do?
There may be a few reasons why a meal card may not read or is not accepted at a food venue.  One reason may be a problem with the card itself. To check for problems with your card, you may take your ID card to the Photo ID Office located in the CLA Building, 2nd floor (between the elevators and the Admissions Office).  Another reason may be that you had reported your ID card as lost/stolen. You will need to contact the Photo ID Office (indicated previously) as well as the Meal Plan Office at (909) 869-5073 to have your card taken off of the lost/stolen list.  Lastly, if you have an outstanding balance that is overdue, your meal plan may have been suspended.  If this is the case, please contact the Housing Office at (909) 869-5120 or stop by Building 59 for assistance.

If I do not use all meals allotted for the week, will they roll over to next week or get refunded?
The 19, 14, and 10 meal plans are allotted each week and refresh each Saturday. Foundation Dining is able to offer these plans at reasonable, per meal rates because missed meals are part of this calculated fees. If your schedule does not permit you to eat in at Los Olivos or purchase a meal at the Vista Café, both offer a “cash out” service, which allows you to purchase convenience store items equivalent to $6.00 for that meal period.

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